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ERIC Number: EJ1451099
Record Type: Journal
Publication Date: 2024
Pages: 21
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0884-1241
EISSN: EISSN-1540-7144
Understanding the Relationships between B2C and C2C Value Co-Creation in the Universities: The Mediating Role of Brand Awareness
Long Hoang Le; Son Cong Bui; Giang Huong Duong; Yung-Chi Chang
Journal of Marketing for Higher Education, v34 n2 p437-457 2024
There is scarce research classifying and investigating the relationship between B2C and C2C value co-creation. Based on the value co-creation theory and literature on brand awareness, this study developed a research framework to demonstrate the relationships between B2C and C2C value co-creation constructs, with the mediation of brand awareness. A sample of 237 students in several universities across Vietnam was employed and analyzed using partial least squares structural equation modeling (PLS-SEM). The findings revealed that 68.4% of C2C value co-creation (i.e. referral intention) can be explained by B2C value co-creation constructs (i.e. co-creation value, value-in-use) and brand awareness. The mediating effects of brand awareness were also investigated. The results practically implied that universities can apply the value co-creation process as a marketing tool to acquire more potential customers.
Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Vietnam
Grant or Contract Numbers: N/A