ERIC Number: EJ1451085
Record Type: Journal
Publication Date: 2024
Pages: 25
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0884-1241
EISSN: EISSN-1540-7144
University Social Responsibility and Performance: The Role of Service Quality, Reputation, Student Satisfaction and Trust
Khawaja Fawad Latif; Rabail Tariq; Dilnaz Muneeb; Umar Farooq Sahibzada; Shakil Ahmad
Journal of Marketing for Higher Education, v34 n2 p967-991 2024
This research examines the impact of University Social Responsibility (USR) on University Performance (UP) through mediating role of service quality, student satisfaction, university reputation, and student trust. Data were collected from a sample of 586 university students from Pakistan and 311 university students from China. Universities in Pakistan revealed that USR has a significant and positive impact on UP. However, this relationship was found to be insignificant in China. The findings from the overall sample revealed a significant and positive influence of USR on the intervening variables. Except for student trust in Pakistan, and student satisfaction in China, all the other constructs in the sample from Pakistan, China, and the overall sample were found to have a significant intervening role in the relationship between USR and UP. There is little research on the relationship and mechanism of impact of USR on UP.
Descriptors: Social Responsibility, Universities, Student Satisfaction, Reputation, Educational Quality, Trust (Psychology), Performance, College Students, Foreign Countries, Comparative Education, Organizational Effectiveness, Student Attitudes, Undergraduate Study, Graduate Study
Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Pakistan; China
Grant or Contract Numbers: N/A