The general public's acceptance of quarantined individuals back into society during a pandemic is key to the psychological adaptation of such individuals after their quarantine. Therefore, we designed an empathy learning programme, implemented on a virtual network platform, that targeted unquarantined individuals and was designed to promote reflection and mutual understanding. Approximately 70 students participated in the programme. The programme consisted of three stages: an observational stage, a reflective stage, and an experiential learning stage. The data from the empathy learning platform on which the course was offered were analysed according to these stages. The study findings revealed that cognitive empathy can be enhanced through four paths: perspective-taking, empathic resonance, feedback cycle, and experience organisation. Leaders need to understand the contextual characteristics of their students' environment to facilitate learning engagement. Using a wider range of media, various types of interactions, and emotional support from leaders can promote in-depth learning.