The purpose of the study was to analyze the support roles and responsibilities of Circuit Managers' (CM) as middle tier managers to principals during education change in South Africa. Change management theories were used as theoretical frameworks to underpin this study. Using semistructured individual interviews data was collected from four CM and thirteen secondary school principals. Principals expressed that they are not effectively nor adequately supported within their specific challenging context by the Circuit Manager that is appointed to support them during education change. The study reveals that CM dictate more time toward administrative obligations and mostly assume accountability and responsibility for tasks outside of their purview or job description. Principals who are not effectively supported by CM find it difficult to provide quality leadership and management during education change as well as ensure school improvement. Change strategies are recommended for CM's, districts and stakeholders in the basic education system.