ERIC Number: EJ1447065
Record Type: Journal
Publication Date: 2024-Dec
Pages: 15
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-2379-2981
EISSN: N/A
(HR) Manager in the Hot Seat: An Exercise to Practice Delivering (and Receiving) Performance Feedback
Management Teaching Review, v9 n4 p319-333 2024
Performance conversations are a critical and necessary part of performance management. Feedback is most effective when it is constructive and when it involves a dialogue rather than a monologue, but people often struggle with this skill. This activity includes an experiential exercise that applies a five-part process for performance feedback, appropriate for human resources, conflict management, and/or organizational behavior classes. Students identify performance-based issues, create a plan to address the issues, craft an email to their employee requesting a meeting, meet with and engage in a performance feedback conversation, and develop an improvement plan collaboratively with the employee. "Managers" and "employees" reflect on the effectiveness of the performance conversation. This five-part exercise can be used in an undergraduate- or graduate-level course. Recommendations for adapting the exercise to the online environment are included.
Descriptors: Human Resources, Personnel Evaluation, Job Performance, Management Development, Business Administration Education, Administrator Education, Role Playing, Feedback (Response), Conflict Resolution, Class Activities
SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: https://bibliotheek.ehb.be:2993
Publication Type: Journal Articles; Reports - Descriptive; Tests/Questionnaires
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A