Online programs have made a lasting impact on institutions of higher learning for several decades. This ethnographic qualitative study focused on the development and support of a distance learning department at a Hispanic-serving institution. The study aimed to identify unique organizational elements specific to this Hispanic-serving institution. The findings were significant, revealing that the Distance Learning department, operating under an "academic umbrella", functioned as a comprehensive hub for both faculty and student support, offering a wide range of services including technical and instructional technology support. Furthermore, the study found that the department's placement under the "academic umbrella" not only centralized support but also lightened professors' coursework loads by assisting students with instructional technology support.