This study explores and explains crisis leadership through surveys and experiential narratives of school principals in the State of Delaware. The study focuses on the lived experiences of school principals for decision-making and responding to the impact that the pandemic (i.e., COVID-19) has had on the educational concerns of students, schools, and communities. The aim is to understand deeply what and how building leaders view their experience leading schools during the crisis, mainly related to COVID-19. Finally, the study aims to contribute to academic literature on improving leadership practice amid the global crisis.