Higher education has seen a significant shift in the last two decades, with contemporary students representing more diverse cohorts who are increasingly balancing study alongside competing life-roles and responsibilities. Given the rise in student attrition and concerns regarding engagement, we saw a visible need to consider how our students could be better supported in managing their study requirements which might improve retention and engagement. We asked students what best helps them to manage their learning and time, and this study reports on responses from 430 students over 8 course offerings between 2019 and 2021. Responses were coded using inductive category development and grouped into internal and external locus of control. The findings reveal 52.6% students demonstrated an interplay of internal and external locus of control factors, while 29.5% identified fully internal and 17.9% indicated fully external LOC. The study highlights that flexible, multi-pronged strategies and institutional supports are fundamental in supporting diverse modern tertiary student populations. The paper concludes with considerations for educators and higher education institutions, drawing on the principles of Universal Design for Learning and pedagogical care that may address many aspects raised by students that are outside their locus of control, which may consequently benefit student retention and engagement.