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ERIC Number: EJ1428171
Record Type: Journal
Publication Date: 2024-May
Pages: 80
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-2340-8170
EISSN: EISSN-2386-3137
Factors Influencing International Students' Perceived Value and Satisfaction at Private Universities in Malaysia
Pui Yee Chong; Andrew Jia Yi Kam; Siew Yean Tham
Tuning Journal for Higher Education, v11 n2 p255-334 2024
It is critical to investigate the major factors that influence the perceived value and satisfaction of international students in Malaysia, as the country has seen a decrease in international students since 2017 and strives to become an international education hub. This research aims to: (1) ascertain the level of satisfaction experienced by international students attending private universities (PrUs) in the Klang Valley; (2) identify factors and present a model that measures their influence on the perceived value and satisfaction of international students; and (3) propose policy recommendations to key stakeholders. An empirical study was conducted using a quantitative research methodology via physical survey using structured questionnaires. A total of 502 surveys from international students were collected from twelve private universities in the Klang Valley. The partial least squares structural equation modelling technique was employed to assess the measurement and structural model in validating the study model. Based on the empirical findings, the external environment, image, academic and non-academic constructs positively influence perceived value, which affects satisfaction. Results also confirm that the post-behavioural intentions of satisfied international students are word-of-mouth recommendations and loyalty. The results provided new perspectives on attracting and retaining international students to study in Malaysia. Theoretical, policy and practical implications are discussed.
University of Deusto. e-mail: tuningjournal@deusto.es; Web site: http://www.tuningjournal.org/
Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Malaysia
Grant or Contract Numbers: N/A