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ERIC Number: EJ1425784
Record Type: Journal
Publication Date: 2024
Pages: 11
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1049-4820
EISSN: EISSN-1744-5191
Influencing Factors and Prospects of Electronic Service Implementation in Higher Educational Institutions of Ethiopia
Dereje Tekaleng; Priya Swaminarayan
Interactive Learning Environments, v32 n3 p910-920 2024
This study examines the influencing factors and prospects of electronic service implementation in Ethiopian higher education institutions. The study employed a descriptive and explanatory research design with a quantitative research approach. A multistage sampling technique was used to acquire the relevant data from 364 selected graduate programme students. With the help of Stata-16 software, the collected data were analysed using descriptive and inferential statistics. The study's findings showed that electronic service implementation has a potential advantage for educational provision regarding flexible access, greater speed, unlimited service time, and accuracy using the technology to assist teaching. However, the practice of electronic service implementation is weak. A web is present in the universities and the active functionality in terms of interaction, transaction, transformation, and full integration was at a low stage. The main factors that affect electronic service implementation are students' electronic service usage capacity, top managerial commitment, information communication technology infrastructure, employee commitment, and training. Thus, there is a need to put a higher effort to facilitate the full implementation of service delivery by improving top management commitment, providing training for staff and students, improving information communication technology infrastructure, and developing students' electronic services use capacity.
Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Ethiopia
Grant or Contract Numbers: N/A