There is a lack of research on institutional e-accessibility and transfer-credit-software adoption and how these technologies impact college students and professionals. Accordingly, this study explores how adopting technology products can improve the transfer process experience for transfer admission counselors and students. In doing so, the study draws on the connectivism theory and Karp and Fletcher's (2014) and Kezar's (2013) three-way approaches - which examine changing-in-advice, institutional, and students' willingness to use technology tools - to investigate ways to enhance the transfer process experience and help students and transfer admission counselors make the most of technology tools. This study, conducted at a public institution in the mideast Atlantic region, utilized a convergent-parallel mixed-methods design to assess students' and professionals' perceptions of transfer credit evaluation products. Results indicate that an e-transfer system is vital to providing seamless, long-term service to students and transfer advisors. Furthermore, statewide support and a joint system are crucial to maintaining this e-transfer system and increasing information transparency for potential students. This study, conducted at a public institution in the mid-east Atlantic region, utilized a convergent-parallel mixed-methods design to assess students' and professionals' perceptions of transfer credit evaluation products. Results indicate that an e-transfer system provides seamless, long-term service to students and transfer advisors. Furthermore, statewide support and a joint system are crucial to maintaining this e-transfer system and increasing information transparency for potential students.