ERIC Number: EJ1405439
Record Type: Journal
Publication Date: 2023
Pages: 18
Abstractor: As Provided
ISBN: N/A
ISSN: N/A
EISSN: EISSN-2331-186X
Service Quality Affecting Student Satisfaction in Higher Education Institutions in Ghana
George Kofi Amoako; George Oppong Ampong; Antoinette Yaa Benewaa Gabrah; Felicia de Heer; Alex Antwi-Adjei
Cogent Education, v10 n2 Article 2238468 2023
Higher education stakeholders have re-strategized to identify the unique competitive causes of comfortability among students' satisfaction. Student satisfaction has been largely observed in the literature as a significant strategy and competitive factor for higher education providers. This has compelled institutions to implement quality measures to attract and retain both potential and current students. Therefore, this research is to explore the determinants of student satisfaction. Cross-sectional data was generated from a purposive sample of 400 students across higher education institutions in Ghana. The data was analysed using multiple regression. Expectation theory is the theory that unpins this study. The results reveal that administrative services, academic services, and physical evidence are significant components of service quality. The outcomes of the study show there is a positive and significant relationship between satisfaction, academic services, and administrative services; physical evidence influence student satisfaction.
Descriptors: Foreign Countries, Student Satisfaction, College Students, Educational Quality, Academic Support Services, Services, College Administration, Evidence
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Ghana
Grant or Contract Numbers: N/A