Pedagogical research during the COVID-19 pandemic initially focused on emergency remote teaching and subsequently shifted its focus to instructional design, student engagement, and teacher competencies. Existing research in the area highlights the need to go beyond an instrumental approach for e-learning to be truly effective. This includes examining critical factors such as power and control, the rationale behind decision-making processes, and accountability in educational policies in the context of e-learning. In an attempt to understand the mechanisms through which these critical factors influence remote teaching, the current paper employs an interpretative phenomenological lens to analyse subjective experiences of teaching online during the pandemic. Experiences particular to pre-pandemic teaching, transitioning to online teaching, and adapting to the new "normal" were explored. The overarching themes included the role of training/technical support, the need for enhancing student engagement, grading and assessment policies, the validity of online assessments, and optimal work-life balance. The uncertainty that the pandemic brought is far from resolved and there are still speculations regarding the resurgence of newer variants of COVID-19 and its repercussions on the education sector. The results of the study emphasise the fact that academicians are not just service providers but also end-users in online education. The findings will enable policymakers to reformulate decisions and guidelines in light of these dual roles, thereby addressing the needs and concerns of academicians more efficiently.