ERIC Number: EJ1393434
Record Type: Journal
Publication Date: 2023
Pages: 27
Abstractor: As Provided
ISBN: N/A
ISSN: N/A
EISSN: EISSN-2331-186X
The Drivers of E-Learning Satisfaction during the Early COVID-19 Pandemic: Empirical Evidence from an Indonesian Private University
Cogent Education, v10 n1 Article 2149226 2023
The end of the COVID-19 pandemic that directly impacts students' learning cannot be predicted with certainty. Previously dominated by face-to-face learning methods, student learning has fully transitioned into full e-learning, or online/distance learning provides a completely new experience for students. Students are important learning recipients and university stakeholders. Therefore, much attention should be paid to their learning satisfaction to ensure that higher education's learning process is conducted well during a pandemic. The absence of quantitative empirical research on the drivers of e-learning satisfaction in the setting of private higher education is the theoretical impetus for this study. This study evaluated a learning satisfaction model during (early) the COVID-19 pandemic. An online questionnaire survey with a sample of 722 undergraduate students from a top-ranking private university was conducted in Indonesia, which reported the highest number of COVID-19 cases in Southeast Asia in 2020. Survey results identify the social presence, confirmation, and student-student interaction as the drivers of e-learning satisfaction during the pandemic. Moreover, robust learning system quality has a significant indirect influence on learning satisfaction that is mediated by student-student interaction. The findings of this study can provide implications for private university administrators in Indonesia to pay attention to and make improvements related to social presence, confirmation, learning system quality, and student-student interaction during a pandemic.
Descriptors: Foreign Countries, COVID-19, Pandemics, Private Colleges, Educational Technology, Electronic Learning, Student Satisfaction, Undergraduate Students, Interpersonal Relationship, Interaction, Educational Quality, Learner Engagement
Cogent OA. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Indonesia
Grant or Contract Numbers: N/A