The use of technology in education has been widely investigated, with a particular focus on remote communication during the COVID-19 pandemic. These settings have prompted a deeper study of the role that families can play in remote learning to support student educational achievement. This study has explored the student-family factors that could influence student educational achievement, building a theoretical framework of those factors and proposing associated online tools. Accordingly, this study used a cross-sectional survey design to explore the opinions and beliefs of parents about those factors and the suggested online tools based on the theoretical framework. The study sample consisted of 1,259 parents who responded to a survey of 10 items related to student-family factors and the suggested associated online tools. The findings indicated that many factors could improve student educational achievement, especially for students from underprivileged families. This study recommends providing online discussion tools to serve as a communication channel between schools and the families of students, supporting synchronous or asynchronous learning platforms, ensuring accessibility for all families who are involved with the school, and facilitating the school's timely engagement with families through the designated online discussion tools.