Technology is fast reshaping the entire landscape of education and academics are charged with more responsibilities as they navigate through the new normal in education. The initial transformation which the ICT trend has brought to teaching and learning in educational institutions in scope and content, has made teaching a challenging profession where knowledge is expanding exponentially. It has also provided leverage for the sustained relevance of ICT in the transformation of teaching and learning, in this critical period in which the new normal has become inevitable to adopt. This paper therefore discusses the challenges and roles of academics in the new normal. Models of transformation were reviewed and a framework which provides approaches for transformation of teaching and learning through ICT in the new normal guided the study. It is recommended among others, that educational institutions establish a department of learning technology to support academics in their new functions, while ensuring the provision of relevant infrastructures to facilitate transformation of the teaching and learning process.