ERIC Number: EJ1385736
Record Type: Journal
Publication Date: 2023-Sep
Pages: 26
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-2329-4922
EISSN: EISSN-2329-4906
Managing in Writing: Recommendations from Textual Patterns in Managers' Email Communication
Molek-Kozakowska, Katarzyna; Molek-Winiarska, Dorota
Business and Professional Communication Quarterly, v86 n3 p296-321 Sep 2023
This study draws from personality psychology and linguistics of written communication to explore the characteristics of self-selected well-written email communications (N=273) solicited from Polish managers who organized and supervised the (remote) work of their units during the COVID-19 period. The focus is on the writing of managers with above-average levels of conscientiousness and agreeableness, as these personality factors are predictors of efficacy in the completion of two work-related goals, Achievement and Communion, according to the Theory of Purposeful Work Behavior. The linguistic patterns responsible for effective email communication are identified through both automated and qualitative textual analyses of the email sample. The study has implications for management training via the assumption that linguistic patterns that a reflexive manager uses in writing are subjected to monitoring and can be modeled and adapted to. Specific recommendations for managerial writing styles concern informational, instructional, explanatory, feedback, and query messages.
Descriptors: Administrators, Electronic Mail, Computer Mediated Communication, Content Analysis, Written Language, Language Usage, Foreign Countries, COVID-19, Pandemics, Teleworking, Personality Traits, Language Patterns, Goal Orientation
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Poland
Identifiers - Assessments and Surveys: Big Five Inventory
Grant or Contract Numbers: N/A