As the COVID-19 pandemic disrupted learning and services across communities, the Upgrade program in San Antonio, Texas, was able to continue serving adult learners through preestablished service delivery methods. A case management approach to advising set the foundation for the program to build upon established relationships with students to help them navigate the challenges brought about by the pandemic. Upgrade students continued to enroll each semester and earn credentials with the support of their Upgrade advisors. Upgrade remained a consistent source of support for students as they navigated remote learning, working, and in some cases, parenting through virtual learning.