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ERIC Number: EJ1372461
Record Type: Journal
Publication Date: 2022
Pages: 10
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1927-5250
EISSN: EISSN-1927-5269
Impact of Academic and Non-Academic Service Quality on International Students Satisfaction in Chinese Universities
Kalim, Usama; Tran, Phuc Quang Bao; Bibi, Saira; Khamphouvong, Latdavone
Journal of Education and Learning, v11 n6 p86-95 2022
Satisfied students are easy to retain and perform better in academics. That consequently affects higher educational institutions' success and reputation. To become a top higher educational institution, every institution tries to provide the best academic facilities and services to its students. However, non-academic services are not given equal importance in academic settings, which could significantly determine students' satisfaction. Therefore, this paper aims to examine the impact of academic and non-academic service quality on international student satisfaction in China. This study followed a deductive approach and is carried out in a non-contrived setting. The convenience sampling technique was used in the study for data collection. A total of 143 responses from the international students is received through an online survey. Descriptive and Structured Equation Modeling (SEM) analysis techniques were performed for analyzing the variables. The results indicate that both academic and non-academic service quality equally contributes to student satisfaction. The findings of this study reveal that non-academic services aspects are as important as academic services when it comes to affecting student satisfaction. This study highlights the significance of different service quality dimensions for student satisfaction which is sometimes not given equal importance in the educational environment. The trend of the internationalization of education in China is increasing rapidly. The higher educational institutions in China need to acknowledge different aspects of students' satisfaction to become a top higher-level educational destination for international students.
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: China
Grant or Contract Numbers: N/A