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ERIC Number: EJ1367699
Record Type: Journal
Publication Date: 2023-Apr
Pages: 27
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0266-4909
EISSN: EISSN-1365-2729
The Relationship between Problem-Solving Behaviour and Performance--Analysing Tool Use and Information Retrieval in a Computer-Based Office Simulation
Ludwig, Sabrina; Rausch, Andreas
Journal of Computer Assisted Learning, v39 n2 p617-643 Apr 2023
Background: Problem-solving competences have evolved into key skills for professionals. Computer-based business simulations enable the analysis of problem-solving processes beyond end results. An important aspect of successful problem-solving is to systematically use built-in tools and process the provided information efficiently. Objectives: This investigation explores the relationship between students' tool use, information retrieval, and problem-solving success in a computerized problem-solving office simulation. Methods: Around 30,000 recorded behavioural log data points of 432 German vocational students were analysed. Results and Conclusion: Distinct user groups are identified and cognitive problem-solving competences are assessed to draw a link between behaviour and performance. An explorative cluster analysis based on student behaviour revealed four clusters. Significant results support the use of two cognitive tools that lead to success. One successful behaviour is using a notepad, a domain-general and voluntary tool. Another successful problem-solving behaviour is the use of a domain-specific and solution-relevant spreadsheet program. Note-taking organizes information and mental processes while the spreadsheet leads to efficient computing. In line with other studies, students with higher problem-solving competences tend to access tools and documents providing information more frequently. Takeaways: Domain-general tool use differs from domain-specific tool use over time. There are two different successful behaviour patterns in complex problem solving. Instructional and simulation designers should provide specific tools to support students as well as tackle problems.
Wiley. Available from: John Wiley & Sons, Inc. 111 River Street, Hoboken, NJ 07030. Tel: 800-835-6770; e-mail: cs-journals@wiley.com; Web site: https://bibliotheek.ehb.be:2191/en-us
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Germany
Grant or Contract Numbers: N/A