ERIC Number: EJ1351589
Record Type: Journal
Publication Date: 2022-Nov
Pages: 16
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1525-822X
EISSN: EISSN-1552-3969
Effects of Question Characteristics on Item Nonresponse in Telephone and Web Survey Modes
Lipps, Oliver; Monsch, Gian-Andrea
Field Methods, v34 n4 p318-333 Nov 2022
Telephone surveys face more and more criticism because of decreasing coverage and increasing costs, and the risk of producing socially desirable answers. Consequently, survey administrators consider switching their surveys to the web mode, although the web mode is more susceptible to item nonresponse. Still, we do not know whether this is true for all question types. In this article, we analyze to what extent item nonresponse depends on question characteristics such as their form or difficulty in the telephone and the web mode. We use data from an experiment in which individuals randomly sampled from a population register are experimentally assigned to these two modes. Distinguishing effects on the frequency of don't know responses, item refusals, and mid-scale responding, we find more don't know responses and item refusals for the web mode generally, but no differences for mid-scale responding. However, this relationship depends on the characteristics of the question.
Descriptors: Telephone Surveys, Online Surveys, Questioning Techniques, Difficulty Level, Response Rates (Questionnaires), Data Collection, Responses, Foreign Countries
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Switzerland
Grant or Contract Numbers: N/A