The landscape of higher education has changed dramatically amidst the pandemic. The nation has experienced COVID-19 illnesses and deaths. There has been a rise in police brutality with conflict between people of color and the police. Also, there are crises in the economy and public health sectors, continued segregation in housing and public education, loss of jobs, students moving out of dorms to switch to remote learning, and the list goes on and on. However, the mission of College Academic Support Programs (CASP) has not changed. During this rocky period, CASP continued to create learning and training environments to address the call of "Help!" from students and faculty. Adapted for this article, Essie Childers' CASP 2020 keynote address focuses on challenges and opportunities during the COVID-19 pandemic.