ERIC Number: EJ1340283
Record Type: Journal
Publication Date: 2022
Pages: 7
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0744-8481
EISSN: N/A
Analysis of End-User Satisfaction with Electronic Health Records in College/University Healthcare
Frisina, Pasquale G.; Munene, Esther N.; Finnie, Janet; Oakley, Judith E.; Ganesan, Gayathri
Journal of American College Health, v70 n3 p717-723 2022
Objective: To determine levels of Electronic Health Record (EHR) satisfaction in order to add to the body of knowledge and assist professionals in the college/university health field with system/vendor selection. Methods: Nine health centers, all within highly selective colleges and universities, participated in this benchmarking study. Multidisciplinary staff (n = 316) received an anonymous 32-item survey to assess levels of agreement/satisfaction on statements pertaining to their EHR's functionality. Results: The EHRs most commonly used were Point and Click, Medicat, Allscripts, and EPIC. There was considerable variation on levels of user satisfaction/agreement within features among the EHR systems, but differences were not statistically significant. Conclusion: No systems emerged as clear "winners" in terms of user satisfaction. Features were identified within systems that can be leveraged to meet specific care delivery and quality reporting needs among college/university health professionals, and could be considered in the use of EHRs by health services.
Descriptors: School Personnel, Attitudes, Electronic Publishing, Student Records, Health, Users (Information), Satisfaction, Health Personnel, Access to Information, Higher Education
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A