The article presents a case study on institutional change within the context of an online improvement initiative. As part of its quality enhancement plan (QEP) improvement process in support of accreditation reaffirmation, Wake Technical Community College (Raleigh, NC) implemented a multistage change process to engage the college in data-driven change resulting in the eLearning preparedness initiative (EPIC). EPIC targeted student success in online courses by improving both student and faculty preparedness for online learning and teaching. The article first describes the need for change, provides an overview of the change initiative, then describes the transformational change process and lessons learned. The article closes with guiding questions for community college leaders and online learning change-agents to consider when planning for and implementing strategies for improving the student experience and supporting online student success.