This study investigated what difficulties school administrators experienced in making decisions, planning, organizing, communicating, influencing, coordinating and budgeting during the COVID-19 pandemic. The sample consisted of 32 school administrators in the first semester of the academic year 2020-2021. Participants were recruited from seven cities (representing the seven geographical regions of Turkey) using purposive maximum variation sampling. Phenomenology, a qualitative research method, was the design of the study. Data were collected online using a semi-structured interview form based on a literature review. The data were analyzed using content analysis. Participants focused mostly on "uncertainty" under the theme of "decision-making"; "excessive change" under the theme of "planning"; "physical distance" under the themes of "organizing" and "influencing"; "lack of technological infrastructure and materials" under the theme of "communication"; "little participation in online activities" under the theme of "coordination" and "fewer cash donations" under the theme of "budgeting".