This article presents a university-community engagement project established between the Social Design Integrated Center of the Design School (CIDS/UEMG) at Minas Gerais State University in Brazil and the Lagoinha Complex community. The day before we started the extension project, Como a Palma de Minha Mão (Like the Palm of My Hand), social distancing was decreed in our town due to the COVID-19 pandemic. Three months after the suspension of our actions, we had adapted to all changes imposed by the pandemic and resumed activities. The pandemic challenged us to be open to learning more about and with communities as we have close contact with them, and to question how can we promote this type of engagement remotely. This challenge especially applies to the elderly population that represents the leading risk group but lacks access to new communication technologies in Brazil.