ERIC Number: EJ1321852
Record Type: Journal
Publication Date: 2021
Pages: 23
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0884-1241
EISSN: N/A
The Influence of Student-University Identification on Student's Advocacy Intentions: The Role of Student Satisfaction and Student Trust
Abdelmaaboud, Abdelhamid K.; Peña, Ana Isabel Polo; Mahrous, Abeer A.
Journal of Marketing for Higher Education, v31 n2 p197-219 2021
This study examines the influence of student-university identification on student's advocacy intentions directly and indirectly through student satisfaction and student trust and investigates the moderating role of students' gender. Drawing upon a sample of (n = 741) undergraduate students from different Spanish universities and using structural equation modeling, the results showed that student-university identification, student satisfaction, and student trust are key influential factors in determining student's advocacy intentions. The results also confirm the presence of the significant indirect effect of student-university identification on student's advocacy intentions via student satisfaction and student trust. The results of multigroup analysis supported the significance of the difference between male and female students in the influence of student-university identification and student satisfaction on student's advocacy intentions.
Descriptors: Undergraduate Students, Student College Relationship, Student Satisfaction, Identification (Psychology), Sense of Community, Trust (Psychology), Intention, Advocacy, Gender Differences, Business Administration Education, Economics Education, Influences, Foreign Countries
Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Spain
Grant or Contract Numbers: N/A