ERIC Number: EJ1317765
Record Type: Journal
Publication Date: 2021-Oct
Pages: 25
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0047-2816
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Investigating the Impact of Design Thinking, Content Strategy, and Artificial Intelligence: A "Streams" Approach for Technical Communication and User Experience
Verhulsdonck, Gustav; Howard, Tharon; Tham, Jason
Journal of Technical Writing and Communication, v51 n4 p468-492 Oct 2021
Technical and professional communication (TPC) and user experience (UX) design are often seen as intertwined due to being user-centered. Yet, as widening industry positions combine TPC and UX, new streams enrich our understanding. This article looks at three such streams, namely, design thinking, content strategy, and artificial intelligence to uncover specific industry practices, skills, and ways to advocate for users. These streams foster a multistage user-centered methodology focused on a continuous designing process, strategic ways for developing content across different platforms and channels, and for developing in smart contexts where agentive products act for users. In this article, we synthesize these developments and draw out how these impact TPC.
Descriptors: Design, Thinking Skills, Artificial Intelligence, Scientific and Technical Information, Users (Information), Advocacy, Industry, Innovation, Social Justice
SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: http://bibliotheek.ehb.be:2814
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
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