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ERIC Number: EJ1301467
Record Type: Journal
Publication Date: 2021-Jun-7
Pages: 41
Abstractor: As Provided
ISBN: N/A
ISSN: EISSN-1068-2341
EISSN: N/A
The Value of Student Feedback in Open Forums: A Natural Language Analysis of Descriptions of Poorly Rated Teachers
Valcarcel, Carlos; Holmes, Jefferey; Berliner, David C.; Koerner, Mari
Education Policy Analysis Archives, v29 n79 Jun 2021
In this paper we used natural language processing to review hundreds of thousands of negative student reviews of their teachers submitted to the website RateMyTeacher.com. Our analysis identified several issues raised by students when rating teachers poorly, which adds to the literature that defines "bad teachers" from the student perspective. We also identify the language students used to describe these issues and notice a clear distinction between the language used to address teaching-related complaints and behavior perceived as unfit for teachers. We argue that digital forums can be valuable tools for schools and conclude with suggestions and examples of the type of policies that may be derived from this type of analysis of a digital forum for students.
Colleges of Education at Arizona State University and the University of South Florida. c/o Editor, USF EDU162, 4202 East Fowler Avenue, Tampa, FL 33620-5650. Tel: 813-974-3400; Fax: 813-974-3826; Web site: http://epaa.asu.edu
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education; High Schools; Secondary Education; Junior High Schools; Middle Schools
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A