Peer reviewed
Direct linkERIC Number: EJ1298644
Record Type: Journal
Publication Date: 2020
Pages: 15
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1533-290X
EISSN: N/A
"Can You Come Tell People to Be Quiet?": Analyzing Chat Questions from On-Campus and Off-Campus Patrons
Skaggs, Danielle
Journal of Library & Information Services in Distance Learning, v14 n3-4 p291-305 2020
Chat reference is popular with both on and off campus users as well as distance students. This article presents the results of a chat transcript analysis project that used fall semester 2019 transcripts to compare question types and disconnect issues for on campus, off campus, and distance students.
Descriptors: Computer Mediated Communication, Library Services, Academic Libraries, On Campus Students, Commuting Students, Use Studies, Distance Education
Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
