Why are newly admitted students to online programs not registering in courses in the session for which they applied for admission? Two surveys were completed (January 2019 and May 2019) by students who had accepted an offer of admission into an online program at Laurentian University, but had subsequently not registered for courses for the academic session for which the admission application had been made. The surveys' aim was to determine which factors prevented students from enrolling into courses. Findings from the surveys indicate that while financial factors are most often cited (as is reflected in the current research literature), steps can be taken by the institution to mitigate this particular factor and support students in their decision to enroll in courses. This article presents an overview of the identified barriers (financial support and lack of proper academic advising) and discusses some of the strategies, which Laurentian University has since undertaken to help remove or lessen these barriers.