Globally, policy implementation in the education system has been found to be a challenging area of development. The South African education system is no exception to the ineffective implementation of policies. For example, in South Africa, the progression policy was introduced by the Department of Education in 2013 for the purpose of minimising school drop-out rates. It was intended particularly for learners who had been retained for more than 4 years in a phase. However, progressed learners have been said to be contributing to the decline of Grade 12 national results in 2015 and 2016. We argue that due procedures in the implementation of this policy could have affected the performance of progressed learners, and in turn the overall matriculation results. A qualitative approach was followed and a descriptive case study design was adopted in the study reported on here. Data were collected through document analysis and semi-structured interviews from 2 secondary schools in the Dimamo circuit, Limpopo province. We found that the progression policy was not implemented according to the stipulations. Communication breakdown, negative teacher attitude, overcrowded classrooms, a lack of knowledge and support were found to be contributory factors in the ineffective implementation of the policy.