The Ministry of Education has established viable educational ecosystems in order to ensure the equality of rural education. There are three aspects that have been outlined, namely value-based education, quality improvement, and autonomy and accountability of schools and universities. Hence, a study in the form of a survey was conducted to identify the issues surrounding information technology faced by students and teachers in rural secondary schools, and to provide an overview of the usage of Information and Communication Technology (ICT) as well as students' knowledge and teachers' skills in the teaching and learning process. A total of 49 respondents were involved, comprising 21 students and 28 teachers from nine secondary schools located in one rural area of Kelantan. The findings revealed that a majority of the respondents perceived the use of ICT positively, despite the lack of facilities and expertise. Thus, a need for relevant ICT training was raised by the teachers. Recommendations are also discussed to guide the authorities in planning and preparing appropriate equipment and facilities for the schools, as well as adequate training for teachers and facilitators, before a new policy is introduced to the students. Further research is also recommended to examine the rural students' acceptance of the use of technology.