Non-formal education (NFE) programs -- those existing separately from hierarchically and chronologically organized schools -- have a long history with distance and online learning, both of which have been essential to NFE programming. NFE programs like Scouts BSA, the Boy Scouts of America's (BSA) co-ed program for 11-17 year olds, rely upon online learning to train adult volunteers. The purpose of this case study was to investigate non-formal educators' online training experiences and the extent to which these educators felt prepared for their roles.