ERIC Number: EJ1289268
Record Type: Journal
Publication Date: 2020
Pages: 5
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1528-3518
EISSN: N/A
A Systems Perspective of Academic Library Technology Use during the COVID-19 Pandemic
Rand, Angela Doucet; Shepard, Beth Rugan
Quarterly Review of Distance Education, v21 n3 p59-63 2020
The academic library has always provided electronic access to the majority of its available services to its patrons. Reference, research, instruction, and some library materials have been available online for more than a decade, but face-to-face interactions with faculty and students still defined the services and communication strategies of the academic library. After campus closure in March 2020 due to COVID-19, academic libraries were forced into a complete remote environment. Library personnel worked together to expand and improve upon online services. Departments using paper-based processes and local digital storage learned to use cloud-based computing. All personnel became accustomed to communication through multiple, layered channels. Eventually, through the creative collaboration of library departments, we managed to design processes to provide most services to patrons so that research and course work were minimally interrupted.
Descriptors: Academic Libraries, COVID-19, Pandemics, Library Services, Electronic Publishing, School Closing, Educational Technology, Library Automation, Electronic Libraries, Library Personnel
IAP - Information Age Publishing, Inc. P.O. Box 79049, Charlotte, NC 28271-7047. Tel: 704-752-9125; Fax: 704-752-9113; e-mail: infoage@infoagepub.com; Web site: https://www.infoagepub.com/quarterly-review-of-distance-education.html
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A