State Islamic University of Mataram (UIN Mataram) is the only Higher Education institution which is located in central of Indonesia and leads to its vision as World Class University (WCU) in 2042 by managing 32 study programs including sciences and socials. Furthermore, it has huge responsibility to develop the quality of education in local and national scopes which then required good academic quality control. The present study aims to describe and analyze the responses on the academic service at Faculty of Education and Teachers Training at UIN Mataram in 2018 and 2019. The research approach was quantitative model with the survey design. The instruments used was online and offline questionnaires with the collaboration with Quality Assurance Bureau (QAB) at the university. According to the findings of the study, the conclusion was: (1) the students' satisfaction on the lecturers' performance increased 0.014 in 2019, (2) TBI (English Education Department) showed significant improvement of lecturers' performance score (0.24) in 2019, and (3) the lecturers' punctuality to teach had been the item to show the highest score margin between 2018 and 2019 (0.24). The present research imply the urgency to adjust the weakness of the academic quality to the better condition.