ERIC Number: EJ1273670
Record Type: Journal
Publication Date: 2020
Pages: 11
Abstractor: As Provided
ISBN: N/A
ISSN: EISSN-2158-6195
EISSN: N/A
Finding Our Happy Place: Assessing Patron Satisfaction after a Comprehensive Remodel
Attebury, Ramirose Ilene; Doney, Jylisa; Perret, Robert
Journal of Learning Spaces, v9 n2 p22-32 2020
This paper compares the longitudinal results of three LibQUAL+ studies conducted at the University of Idaho Library. In particular, the most recent survey follows a major renovation that prioritized study space and a collaborative learning environment. The impact upon patron satisfaction across categories was examined and the highest satisfaction was found among daily library users and faculty, although differences emerged when individual respondent groups were compared. Opportunities for better engagement with daily library users and graduate students were identified. Overall, it was found that the renovation had a positive impact on satisfaction scores.
Descriptors: Users (Information), Academic Libraries, Facility Improvement, Educational Environment, User Satisfaction (Information), Surveys, Physical Environment, Library Facilities
University Libraries, University of North Carolina at Greensboro. PO Box 26170, Greensboro, NC 27402. Tel: 336-334-5880; Fax: 336-334-5399; e-mail: erhelp@uncg.edu; Web site: http://libjournal.uncg.edu/
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Idaho
Grant or Contract Numbers: N/A