ERIC Number: EJ1272822
Record Type: Journal
Publication Date: 2020
Pages: 15
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-2155-7098
EISSN: N/A
Chatbot Experiences of Informal Language Learners: A Sentiment Analysis
Alm, Antonie; Nkomo, Larian M.
International Journal of Computer-Assisted Language Learning and Teaching, v10 n4 Article 4 p51-65 2020
In 2016, a number of language applications released chatbots to complement their programmes. Used primarily in informal learning settings, chatbots enable language learners to engage in conversational speaking practice, which can be perceived as less threatening than face-to-face interactions with native speakers. This study takes a closer look at four second language (L2) chatbots--Duolingo, Eggbun, Memrise, and Mondly--and analyses the experiences which informal language learners expressed on various online platforms (e.g., Duolingo forum, Memrise community, Reddit). Results indicate a degree of curiosity and a willingness to engage in conversation with chatbots. However, learners expressed frustration if the dialogues did not correspond to their learning goals or if they were excluded from using the bots because of technical or payment issues, or discontinuation of services.
Descriptors: Informal Education, Second Language Learning, Second Language Instruction, Computer Mediated Communication, Computer Software, Native Speakers, Computer Assisted Instruction, Web Sites, Dialogs (Language), Social Media, Social Networks, Comparative Analysis, Student Attitudes, Goal Orientation
IGI Global. 701 East Chocolate Avenue, Hershey, PA 17033. Tel: 866-342-6657; Tel: 717-533-8845; Fax: 717-533-8661; Fax: 717-533-7115; e-mail: journals@igi-global.com; Web site: https://www.igi-global.com/journals/
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A