ERIC Number: EJ1271500
Record Type: Journal
Publication Date: 2020
Pages: 16
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0363-4523
EISSN: N/A
Failing at the Help Desk: Performing Online Teacher
Communication Education, v69 n4 p464-479 2020
Performing failure presents radical opportunities for reimagining the world. Drawing from critical autoethnographic accounts, I utilize performance as a method to examine individual and structural failures in the online classroom from my perspective as a contingent faculty member. I contend that online education structurally compels teachers into "help desk" positions. Drawing from staged conspicuous aesthetic performance, I examine how these positions perpetuate systemic inequity and foreclose opportunities to engage in critical communication pedagogy. Not only is performance a meaningful way to explore and analyze pedagogical failure, but it is significant for critical communication pedagogy as a way of extending reflexive practices and devising alternative educational possibilities.
Descriptors: Online Courses, Interpersonal Communication, Educational Technology, College Faculty, Teacher Role, Equal Opportunities (Jobs), Adjunct Faculty, Computer Mediated Communication, Teacher Student Relationship, Helping Relationship, COVID-19, Pandemics
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A