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ERIC Number: EJ1233344
Record Type: Journal
Publication Date: 2019-Dec
Pages: 10
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1088-3576
EISSN: N/A
Video Modeling to Improve Customer Service Skills of an Employed Young Adult with Autism
Bross, Leslie Ann; Travers, Jason C.; Munandar, Vidya D.; Morningstar, Mary
Focus on Autism and Other Developmental Disabilities, v34 n4 p226-235 Dec 2019
Providing evidence-based interventions in competitive employment settings is critical to improve employment outcomes for individuals with autism. This study used a multiple baseline across behaviors design to enhance the customer service skills of a young adult with autism employed as a cashier at a retail store. Results indicated the use of customer service phrases increased contingent on delivery of corresponding video models. Implications for employing young adults with autism in community-based settings are discussed.
SAGE Publications and Hammill Institute on Disabilities. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: http://bibliotheek.ehb.be:2814
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education; Two Year Colleges
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Assessments and Surveys: Wechsler Intelligence Scale for Children; Vineland Adaptive Behavior Scales
Grant or Contract Numbers: N/A