ERIC Number: EJ1233344
Record Type: Journal
Publication Date: 2019-Dec
Pages: 10
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1088-3576
EISSN: N/A
Video Modeling to Improve Customer Service Skills of an Employed Young Adult with Autism
Bross, Leslie Ann; Travers, Jason C.; Munandar, Vidya D.; Morningstar, Mary
Focus on Autism and Other Developmental Disabilities, v34 n4 p226-235 Dec 2019
Providing evidence-based interventions in competitive employment settings is critical to improve employment outcomes for individuals with autism. This study used a multiple baseline across behaviors design to enhance the customer service skills of a young adult with autism employed as a cashier at a retail store. Results indicated the use of customer service phrases increased contingent on delivery of corresponding video models. Implications for employing young adults with autism in community-based settings are discussed.
Descriptors: Video Technology, Competition, Autism, Intervention, Evidence Based Practice, Retailing, Pervasive Developmental Disorders, Employment, Young Adults, Modeling (Psychology), Interpersonal Competence, Children, Intelligence Tests, Adjustment (to Environment), Behavior Rating Scales, Community Colleges, Nonprofit Organizations, Reliability, Service Occupations
SAGE Publications and Hammill Institute on Disabilities. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: http://bibliotheek.ehb.be:2814
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education; Two Year Colleges
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Assessments and Surveys: Wechsler Intelligence Scale for Children; Vineland Adaptive Behavior Scales
Grant or Contract Numbers: N/A