The IT or IS department of a business or other organization exists to serve the larger organization and support other parts of the organization in working to achieve departmental and organizational goals. This case explores a situation where the IT organization has lost focus on the need to serve and support the rest of the organization. The case explores problems with the technology system used to support the new employee orientation process at Cascade Sustainable Energy and follows a new IT employee as he explores the problem and looks to improve the connection between IT and the HR staff responsible for the orientation process. The similarities between a corporate new employee orientation process and the new student orientation processes used at most colleges and universities should allow students to understand the case. The case is setup to allow students to engage in developing ideas for improving the technology supporting the orientation process and to look at the existing disconnect and how it might be solved. This case can also be used to support discussion of recent studies showing that a sizable portion of business leaders have concerns about their IT organization's ability to support the company's business strategy.