ERIC Number: EJ1206286
Record Type: Journal
Publication Date: 2019-Mar
Pages: 15
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-2329-4922
EISSN: N/A
Assessment of Memorandum Writing in a Quantitative Business Context
Williams, Julie Ann Stuart; Schutts, Joshua; Gallamore, Kristine; Amaral, Nicholas
Business and Professional Communication Quarterly, v82 n1 p38-52 Mar 2019
This article examines a manageable approach that provides students with significant opportunities to write and improve their writing over time in an introductory quantitative business course. The study examines six elements of written communication skills, as evidenced by assessment data from memorandum assignments administered following pedagogical interventions throughout the semester in an operations management course. Results demonstrate that student performance of audience identification, action-oriented request, and punctuation improved. Interestingly, student performance of grammar slightly decreased. A follow-up analysis indicates that some writing mistakes were related to a lack of proofreading. This article also presents original memorandum assignments and suggestions for improvement.
Descriptors: Business Communication, Writing Skills, Communication Skills, Business Skills, Writing Improvement, Audience Awareness, Punctuation, Error Patterns, Proofreading, Writing Assignments, Writing Across the Curriculum
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A