Online distance-learning (ODL) programmes in higher education enable students to remain in their domicile country to study with institutions based in other countries. ODL students can find themselves studying with others from many different countries, adding greater heterogeneity of personal, environmental and cultural perspectives compared with on-campus education. This is likely to impact the learners' experience in different ways. The current research examined the experience of students living outside of the European Union, who were registered with an ODL programme with a higher education institution based in the European Union. The research identified a number of important factors that influenced the students' experience in different ways. The results emphasise the need for ODL programmes to fully consider individual students' contexts, regardless of where they are in the world, and for these needing to be embedded in a pedagogical framework that gives due consideration to globally diverse cohorts of students.