Oakland University (OU) in Rochester, Michigan, was experiencing growing pains. The good news was that OU had experienced 23 years of continuous enrollment growth, with student enrollment exceeding 20,000 in 2015 for the first time ever. The downside was that various administrative processes throughout the university were straining to keep up. One of the administrative processes experiencing problems was the graduation certification process. Record numbers of students were applying to graduate, and the process was really bogging down. The registrar, whose office bore the brunt of the fallout from the graduation certification process, took the first step in fixing the process.