The General Manager, Steve Gunderson, is currently charged with leading the decision on whether to outsource the payroll function of the USMCo (UltraSonic Machining Co) organization or to purchase a system and hire a full-time, experienced payroll staff member to manage the details of payroll for the company. There are differing opinions of stakeholders in the business units, and a staff member could lose their job. The objective USMCo is trying to meet is to have a payroll system that works correctly, minimize risk of entering wrong information, reduce the costs of running the payroll processes, and provide more time to the current HR staff for their more important duties. Financial services and HR have differing views on the solution based on their desired outcome and needs. Steve has the goal of streamlining processes and making sense of the business objectives.