The importance of information and communication technology (ICT) for modern business cannot be questioned and has lead ICT professionals to design, develop, implement and support ICT infrastructures in both the public and private sectors. Organisations, universities and therefore governments face the enormous difficulty of trying to achieve successful training programmes in areas such as ICT and subsequently increased employee numbers and the acceptance of technology by mid-career employees. WBT [Web-based training] systems do provide numerous benefits to both the trainer and the learner. Theoretically, the systems are limited only by the technology utilized by the participants involved. These systems can be customized to the requirements of the end-users providing both participative and didactic training. They foster collaboration and reduce the boundaries of the traditional training or education model. Conversely, as with the most profound examples of technological breakthroughs, there are issues or disadvantages that should be addressed before investing in another "solution". However this research conducts an analysis of a case organisation targeted by a government wishing to eliminate barriers to the acceptance of ICT by mid-career employees.