Writing has always been regarded as playing a prominent role in learning a second language. UAE university writing center provides a key support service within the institution, and as such must find ways to evaluate the impact of the instruction they provide. However, many studies of tutorial effectiveness lack adequate analyses of tutorial services and of both student and tutor awareness and outcomes. The purpose of the study is to explore the effectiveness of the writing center and its proposed services to improve students' academic writing skills. The study combined quantitative and qualitative strategies involving surveying 50 students followed by in-depth interview with the supervisor of the UAEU's writing center. Some major findings are that the study indicated that some students who visit the writing center are not aware of how to use it effectively. The study shows that 76% of students stated that the role of the writing center is to edit their assignments. The study indicates that 32% of students who visited the writing center were encouraged by their instructors to visit the writing center. This study implies some strategies to raise the students' awareness of the writing center purpose and services.