ERIC Number: EJ1055533
Record Type: Journal
Publication Date: 2011-Jan
Pages: 6
Abstractor: As Provided
ISBN: N/A
ISSN: EISSN-1949-6427
EISSN: N/A
The Structure of Student Satisfaction with College Services: A Latent Class Model
Adwere-Boamah, Joseph
Journal of Case Studies in Education, v1 Jan 2011
Latent Class Analysis (LCA) was used to identify distinct groups of Community college students based on their self-ratings of satisfaction with student service programs. The programs were counseling, financial aid, health center, student programs and student government. The best fitting model to describe the data was a two Discrete-Factor model among 2 through 5 class solutions that were examined. The model provided insight into the structure of students' feelings about their college services. The following four classes of D-Factor #1 were observed: Class 1, students who were very satisfied with all the programs (19%). Class 2, a relatively satisfied group of students (16%). Class 3, a large majority (57%) of students who felt ambiguous about the programs and class 4, a small group of very dissatisfied students (8%). The first class of D-Factor #2 students was satisfied with counseling and financial aid services but was ambiguous about health services. The second-class students (D-Factor #2) on the other hand, were dissatisfied with financial aid services. Their feelings about student government, student programs and health services were ambiguous. The two D-Factor model provided a clear differentiation of the students in terms of their satisfaction, or dissatisfaction with the student services provided by the college.
Descriptors: Student Attitudes, Participant Satisfaction, Community Colleges, College Students, Self Disclosure (Individuals), Counseling Services, Student Financial Aid, Health Services, Student Government, Academic Support Services, Models, College Programs, Factor Analysis, Student Surveys
Publisher Info: Academic and Business Research Institute. 147 Medjool Trail, Ponte Vedra, FL 32081. Tel: 904-435-4330; e-mail: editorial.staff@aabri.com; Web site: http://www.aabri.com
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Two Year Colleges; Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: California
Grant or Contract Numbers: N/A