ERIC Number: EJ1049804
Record Type: Journal
Publication Date: 2015
Pages: 12
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0306-9885
EISSN: N/A
One-to-One Support for Crisis Intervention Using Online Synchronous Instant Messaging: Evaluating Working Alliance and Client Satisfaction
Blake Buffini, Katrina; Gordon, Michael
British Journal of Guidance & Counselling, v43 n1 p105-116 2015
Young people are increasingly turning to online support, especially when traditional mental health services are not immediately available. Using a cross-sectional design, sociodemographic information and self-reported perceptions of the strength of the working alliance and client satisfaction were collected from a sample of participants (n = 78) who were users of a service providing free online support using synchronous instant messaging. The results reported a significant positive relationship between the strength of the working alliance and client satisfaction, suggesting that the strength of the working alliance remains a key component in counselling, even online. Participants, however, scored significantly lower on both the strength of the working alliance and client satisfaction, compared to participants in offline settings as reported in past studies.
Descriptors: Crisis Intervention, Online Systems, Synchronous Communication, Computer Mediated Communication, Client Characteristics (Human Services), Counselor Client Relationship, Participant Satisfaction, Counseling Effectiveness, Counseling Services, Counseling Techniques, Intermode Differences, Questionnaires, Online Surveys, Demography, Likert Scales, Correlation, Bayesian Statistics, Predictor Variables, Young Adults, Foreign Countries
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom
Grant or Contract Numbers: N/A