Developing sustainable e-learning requires a better understanding of the perceptions and preferences of e-learning providers and e-learners on the four crucial dimensions for elearning success including pedagogies, technologies, learning resources and management of learning resources. There is, however, little research on evaluating whether these critical dimensions are perceived as critical by e-learning providers and e-learners. To address this issue, this study investigates the gap between e-learners' and e-learning providers' perceptions and preferences on these critical dimensions for e-learning effectiveness. Such an investigation paves the way for developing appropriate measures to reduce the gap between the supply and the demand for sustainable e-learning.